Maybe you've noticed that the best companies not only have the best products but also the best people, who continually develop the best processes for developing and bringing them to market?

Is the development of practices and processes in your small business the result of trial and error, often resisted by your people and the cause of pain and suffering? 

Inconsistent and low profits, concern about the future of the business, and family stress are often blamed for business problems. in reality these are symptoms of more systemic problems, and they can be fixed.