Does your company have a Service Advantage?
When it comes to creating a satisfying service experience clear communication between the customer and service provider is everything! Expectations are either shortchanged or exceeded in the blink of an eye, and it is all at the mercy of good communication.
Some people believe that taking turns talking and listening is good communication. The trouble is that what people say, and what they mean are not only different, but subject to change.
In Service Advantage clients develop teams who design services that are as clear as a bell that you not only hear, but also see - in your mind’s eye. This means that expectations are not only set so the customer knows when they’ve received what they thought they would, but so that their expectations can be exceeded, because you know when they’ve been met.
And that is the key to gaining and keeping a Service Advantage – but more importantly, to exceeding the expectations of your customer every time to the point that they happily and enthusiastically recommend you.
Is it time for your company to develop a Service Advantage
For more information on the Advantage Development System please take a minute and fill out the form below or call me at 888-339-7456.